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Which hotels is Choose Your Room available in?

The Choose Your Room Service is currently available in over 50 hotels and we’ll be rolling it out to 300 by summer 2018. You can see a full list of...
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What if I made a room request while booking my holiday?

Unfortunately, we can’t guarantee that all requests made at the time of booking will be fulfilled. Choose Your Room is the best way to make sure...
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How do I choose my room?

About 6 days before you depart you’ll receive a Choose Your Room email if the service is available for your booking. Click the link through to the...
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Can I choose multiple rooms next to each other?

Yes, subject to availability, you’ll be able to choose for each of the rooms on your booking so these can be as close (or far apart!) as you’d...
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What if I change my mind about "Choose Your Room"?

You’ll be able to amend or cancel your Choose Your Room selection at any point, up until the day before departure, free of charge. Just sign back...
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How much does "Choose Your Room" cost?

The Choose Your Room service is available for a small cost but prices may vary. You’ll be able to see all prices before booking your chosen room....
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Why can't I see all rooms on the Choose Your Room service?

Due to operational reasons, not all rooms are available to book on the Choose Your Room service. This could be because another customer may have selected...
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Where’s the best place to stay within my hotel?

We have a range of rooms available to suit your needs. Amanda Lamb has shared some top tips to help you choose your ideal room depending on your ages,...
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I want to book a specific room but it’s not available on the hotel map

Due to operational reasons, not all rooms are available to book on the Choose Your Room Service. This could be because another customer may have selected...
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I received a Choose Your Room email but can’t find it

If you’ve lost or deleted your original Choose Your Room email, you can get in touch by phone or Live Chat, and our team will be able to resend it...
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I selected a room on the hotel map but it disappeared when I went to confirm

The Choose Your Room Service works on a first-come-first-served basis, so it’s possible that another customer has selected the room you were looking...
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