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What service can I expect in resort?

Whether you want local tips and information, need some help or fancy some expert advice on exploring your destination, we’re available 24/7. ...
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What is our 24-hour Hotel Satisfaction Promise?

  If, on arrival, your hotel isn’t as we’ve described, we’ll sort the issue out or move you to another hotel of the same standard...
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Which hotels are covered by the 24 Hour Satisfaction Promise?

Nearly 530 of our Thomas Cook hotels are covered, including all of our SENTIDO, SunWings, Sun Prime, Sun Connect and the majority of our Thomas Cook...
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Will I receive the 24 Hour Hotel Satisfaction Promise?

In selected properties where our reps visit, we’re giving you extra reassurance with our 24-hour Hotel Satisfaction Promise. Wherever you see the...
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