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When will the Disney and Universal parks reopen?

 13 September 2017 - 14:03 Both the Disney and Universal parks will reopen today, although Disney’s water park remains closed for repairs and...
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If I cancel the free car hire for my trip to Florida, will I get free transfers to the hotel?

We can't automatically add free transfers to your booking if you cancel your "included" car hire as there'll be different fees for...
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I haven't paid for car insurance, can I still hire a car in Orlando?

Yes, but arriving without arranging fully inclusive or gold insurance will result in local charges when collecting the car. It is much cheaper to purchase...
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Are Orlando resort fee's included?

If applicable they are paid locally on check in at your hotel. More information can be found inside the hotel description either online at www.thomascook....
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Will I be asked to pay car hire excess if I have a collision?

As long as you have purchased fully inclusive or gold insurance before travel then no excess is to be paid. ...
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Will our Orlando Car Hire fit all of our party or will we need to upgrade?

We'll allocate the included car based on your total party size (number of adults, children and infants travelling). If everyone in your party is...
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Does my package price include disney park tickets?

We don't include any park tickets as part of your general package price, these need to be purchased separately and we recommend that you book these...
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How do I collect my Kids Eat Free Voucher in Orlando?

Your cards will be available at the welcome meeting & can be collected on the first day of your holiday.    For a list of participating...
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I've booked my Orlando trip on the Thomas Cook website, can I upgrade my car type?

Yes, please contact us on 01733 224 808 or pop into your local Thomas Cook store and we'll be able to arrange this for you. We can't offer this...
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Can I find out the address of my Orlando villa before arrival?

Our Villa's are allocated to you on arrival.   You must see a rep before leaving the airport as they'll provide you with the address &...
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Can I book a named Villa in Orlando so I know exactly where i'm staying?

Yes, we have named Villa communities that you can request. These are Highlands Reserve, Southern Dunes, Solterra, Championsgate Resort Platinum Homes,...
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Where can I find out about the disney dining plan?

You can find our Disney dining plan information and prices online during the booking journey or you can view our Florida brochure pages. ...
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Is it better to pre book Disney park tickets before my holiday?

Absolutely as our offers/prices here are cheaper than buying locally, you can also spread the cost of the ticket via direct debit payments, interest free!...
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I'm under 25, can I still hire a car in Orlando?

Yes, you can still hire a car but there's an underage daily charge if your aged between 21 to 24 at the time of travel (from $25 per driver per day). ...
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Can I arrange to heat the pool at my Orlando villa?

Yes, you can request and pay for this locally with one of our reps in resort - it has to be booked and paid for the whole duration of your stay. ...
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