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I’m due to travel to an area affected by Hurricane Irma in the next few days. Can I cancel or amend?

14 September 2017 - 15:58 Our customers travelling to the Cayos in Cuba are being offered free cancellation or amendments on departures up to and...
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I've had my holiday disrupted by Hurricane Irma, will I receive a refund?

13 September 2017 - 18:01 Cuba Our customers whose holidays in the Cayos or Varadero have been impacted by the hurricane will receive a full refund.  ...
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I no longer want to travel to a destination affected by Hurricane Irma.  Can I amend or cancel?

14 September 2017 - 15:58 The next UK departure for Varadero after the 15th is 29th September. UK flights to Cayo Coco up to and including 30th...
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Will Thomas Cook be flying to the Dominican Republic as normal from now on?

13 September 2017 - 15:34 We are operating a normal programme from the UK to the Dominican Republic. The offer of free cancellations or amendments stands...
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I have pre-ordered Duty Free for a flight that I am no longer travelling on – will I get a refund?

 11 September 2017 - 15:00 If you've been contacted by Thomas Cook and your flight is cancelled, then any pre-orders for Duty Free will be...
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When will the Disney and Universal parks reopen?

 13 September 2017 - 14:03 Both the Disney and Universal parks will reopen today, although Disney’s water park remains closed for repairs and...
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