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I've had my holiday disrupted by Hurricane Irma, will I receive a refund?

13 September 2017 - 18:01 Cuba Our customers whose holidays in the Cayos or Varadero have been impacted by the hurricane will receive a full refund.  ...
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I no longer want to travel to a destination affected by Hurricane Irma.  Can I amend or cancel?

14 September 2017 - 15:58 The next UK departure for Varadero after the 15th is 29th September. UK flights to Cayo Coco up to and including 30th...
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I have pre-ordered Duty Free for a flight that I am no longer travelling on – will I get a refund?

 11 September 2017 - 15:00 If you've been contacted by Thomas Cook and your flight is cancelled, then any pre-orders for Duty Free will be...
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How many people have already returned from Cuba and Florida? When will everyone have returned home?

Our evacuation programme continues; we expect all our Group customers to be returned by Friday 15th (UK) and Saturday 16th (Germany). Customers are being...
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