How can we help?


I booked a holiday directly with Monarch online, can you help me?

For Monarch customers whose plans are disrupted, we can offer a special discount if you choose to book a Thomas Cook package holiday. You’ll need to...
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I booked a flight only directly with Monarch Airlines online, can you help me?

For Monarch flight only customers whose plans are disrupted, we can offer a special discount if you choose to book a Thomas Cook package holiday....
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I booked a Thomas Cook holiday that included flights with Monarch Airlines, but I haven’t yet travelled – what do I do?

If you’re due to travel in the next few weeks, we’re doing all we can to try to find the best alternative fights to avoid disruption to your...
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I booked a Thomas Cook holiday with another travel agent, and it includes a Monarch Airlines flight. Who should I speak to?

You'll need to contact the travel agent you booked your holiday through, but please be patient as they might not be able to help you straightaway....
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I booked with Thomas Cook and I'm on holiday now, and due to travel back on a Monarch flight - what shall I do?

We are contacting our customers on holiday who were due to travel back with Monarch Airlines and updating them. If you are on holiday and due to travel...
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I booked a Monarch holiday through a Thomas Cook store - what should I do?

Our teams in store are well placed to find you the best alternative to your Monarch Holidays package, to make sure you can still go on holiday. We can...
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I booked a Monarch holiday through a Thomas Cook store and included a number of added extras - will these still be valid?

Yes – if the extra services were purchased from Thomas Cook and not from Monarch. Any services that were to be supplied by Monarch Holidays...
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