How can we help?

I booked a holiday directly with Monarch online, can you help me?

For Monarch customers whose plans are disrupted, we can offer a special discount if you choose to book a Thomas Cook package holiday. You’ll need to pay for the new holiday, but as your Monarch package holiday was protected by the ATOL scheme, you’ll be entitled to claim a full refund of the value of that holiday from the CAA.

The CAA should send you a claim form directly in the next 2 weeks. If you book a Thomas Cook holiday at a Thomas Cook store, you can bring your CAA claim form inand we’ll provide assistance to help you complete it.

It's important that you visit one of our local Thomas Cook stores to rebook your flight or holiday package, you can also check the latest deals on our website here.