How can we help?


I booked a Thomas Cook holiday that included flights with Monarch Airlines, but I haven’t yet travelled – what do I do?

If you’re due to travel in the next few weeks, we’re doing all we can to try to find the best alternative fights to avoid disruption to your plans. Unfortunately demand for flights is so high that there are very limited alternatives available and in some cases we may have no alternative but to cancel your holiday and refund the cost. If we have to do this, we’ll offer you £100 off the cost of an alternative Thomas Cook holiday of your choice.

If you booked a Thomas Cook holiday departing in Summer 2018 and flying with Monarch Airlines, we’ve now added additional flight options departing from Leeds Bradford and Luton so we’ll be contacting you or your travel agent shortly to offer an alternative holiday.