Complaints

How can I chase a response to my complaint?
If it has been 28 days since you sent in your complaint using our form, please email us using 'reply' on your acknowledgment email from us. You will...
Wed, 24 Aug, 2022 at 6:01 PM
How do I make a complaint when I'm back from my holiday?
First of all, if you're unhappy about any aspect of your holiday, we're very sorry things haven't been as you expected. We want to be able to...
Thu, 30 Mar, 2023 at 2:01 PM
I want to claim for a flight delay
We're sorry you holiday has been affected by a delay. Let’s get you to the right place to make a claim as the claim will be dealt with by your airline. ...
Thu, 23 Mar, 2023 at 4:16 PM
I'm not happy with the outcome of my complaint?
We're sorry you're not happy with our response, we fully investigate your complaint with your supplier.  We are members of ABTA and act in line wit...
Thu, 8 Sep, 2022 at 10:58 AM