How can we help?


How do I start a Live Chat?

We're always here to help. There's lots of support available on our site, so the answer to your question is just a click away.

Just click on the blue Live Chat sidebar to the right of this page to chat to one of our Travel Advisors. If the button is displaying a grey colour, this means our agents are busy chatting to other customers, but it'll change back to blue when an agent becomes available.

We are experiencing higher than normal chat volumes as we support customers who were due to travel with Monarch Airlines. As a result you will wait longer to speak to us today. If it's a non-urgent query, you may want to chat to us tomorrow to avoid a long wait time.

Our Live Chat service is available 08:00am to 10:00pm, 7 days a week.