Welcome to Thomas Cook Support

We're here to help

How can I contact you about my City Break or Hotel Only booking?

We're always here to help, there's lots of support available on our site so the answer to your question is just a click away. 

You can also view your booking itinerary by logging into Manage My Booking

To speak to one of our City Break Travel Advisers please call us on 01733 224 963

Booked your City Break in one of our stores? You'll will need to contact your local store to make any changes. You can find your store details here using our store locator.

Alternatively write to us at:


C/o Thomas Cook

Customer Relations


Peterborough Business Park,




We're open 7 days a week 8am-10pm