Welcome to Thomas Cook Support

We're here to help

How do I find my return transfer pick up time?

Your departure transfer pick-up details will be available to you 48hrs before you fly back home. You can either:

  1. Check this online at traveller.thomascookincoming.com or register now to receive an automatic email or text message 48hrs before your return transfer. Just click here and select the destination, click ‘Register to receive pick up times’, enter your details, then leave the rest to us
  2. If you have a Rep in your hotel, check the Thomas Cook book and/or noticeboards in the hotel
  3. Email or message us 48hrs before and we will confirm your details,
  4. Or ask at the hotel reception