Welcome to Thomas Cook Support

We're here to help

Charges included in a traditional package holiday price

Basic Adult Cost

All prices shown on our website, including those listed in the "Your Holiday Results" page, are based on maximum occupancy of the cheapest available room.

These prices don't yet take into account any other variable charges or options such as flight supplements, in-flight meals, or additional baggage allowance etc.

Child age limits can vary between accommodations and this can also affect the final price.

For example, if you do a search for 2 adults and 2 children, the price shown on the "Your Holiday Results" page is the basic cost assuming maximum occupancy by adults, for the cheapest room.

If your child is older than the child age limit for your chosen property, then an adult price would apply instead of a child price.

This can affect the basic cost as well as any supplements

Depending on the tour operator/airline you have selected the "Your Holiday Summary" will show a breakdown of various costs that make up your total holiday price.

Some of these costs are non-optional such as Air Passenger Duty, Fuel Supplements.

As long as the selections you have made are correct up to the "Pay For Your Holiday" page, this page will show you the correct price for your holiday, including all your relevant supplements.


Holidays and prices you may have seen on our website or e-mail marketing, including those shown on our Home Page and in our Deals section are not live.  Although prices and availability are updated very regularly, holidays and flights are subject to availability and prices can change at any time.

When you make a search on our website for a specific holiday or flight, our website will then check live availability and price with the tour operator/airline.


Transport / Flight Supplement

(This supplement is not the same as the charge for transfers from the airport and resort and is also separate from any fuel supplements or airport tax and duty.)

There will be some flights where there will be no flight supplement charged, these flights usually reflect the tour operators lowest costs for flying from particular departure points or at certain departure times.

Most other flights carry a supplement, and this will be added to the basic price of your holiday.

Flight supplements (also shown as Transport Supplements) are based on a variety of factors.

For example, departure point, time and/or date of departure and/or services onboard.

Flight supplements can change from time to time and may go up or down, for example when tour operators add additional flights, supplements are set according to demand and may vary.

Please check the total costing, including supplements, before booking.

You also have the option of viewing and selecting other Flight Options from the "Search Results" page, including, where available, Premium Cabin seats.

Therefore, only once these selections have been made, can the flight/transport supplements be calculated and shown.


Air Passenger Duty (APD)

Air Passenger Duty (APD) is a compulsory government tax payable on any journey that includes a flight from the UK.  Most prices shown on our website are fully inclusive of the applicable APD and in some cases the amount of APD is shown on your holiday cost breakdown.

The rates that currently apply depend on destination and class of travel.

An additional Passenger Levy is applicable on some holiday prices, where applicable this will be shown on your holiday cost breakdown..  This levy of £5.00 per person is a consequence of increased costs arising following the Government decision to increase APD in December 2006.


ATOL Protection Contribution (APC)

When you buy an ATOL protected air package or flight (excluding published fares) from us you will receive a confirmation invoice from us or the tour operator providing your travel arrangements (as appropriate) confirming your arrangements and your protection under the applicable Air Travel Organiser's Licence.  In the unlikely event the provider of your air inclusive package or flights (except published fares) becomes insolvent, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid for an advance booking.  For further information visit the ATOL website at www.atol.org.uk

The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA.  This charge is included in our advertised prices and depending on the tour operator, may be shown separately on your holiday cost / flight breakdown and on your confirmation invoice.

When you book an Air Inclusive package holiday or flight which is ATOL protected, you are required to pay £2.50 ATOL Protection Contribution (APC) at the time of booking as protection begins as soon as your booking is confirmed. Direct Holidays show the £2.50 APC separately and this is in addition to any advertised deposit amount.

The £2.50 charge is non-refundable if you cancel your booking.


Fuel Charges

Depending on when you are travelling, your destination, and the tour operator/airline you are travelling with, an additional amount may be shown on your holiday cost breakdown to cover current and exceptional fuel charges.

These charges and costs may change between the time tour operator and airlines price their holidays and flights and the time of travel.

Tour operators and airlines reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur.  Furthermore, tour operators and airlines have included in their prices an extra charge to cover aviation, security, aircraft insurance and other associated costs.

You should be aware that these charges and costs may change.

Since all these costs are beyond our control and subject to further changes, any additional charges will be added and shown separately at the time of booking.


Adult Supplement

(Also known as Accommodation, or Occupancy Supplements).

Apartment, villa and studio prices are usually based on the maximum number of adults sharing the accommodation.

If there are fewer adults than the stated maximum allowed, under-occupancy supplements usually apply.

For example "prices are based on 4 adults sharing".

If there are less than 4 adults in the quote, each of the adults will be charged a supplement.

(This means that if you have 2 adults, or 2 adults and 2 children, and prices for the chosen room type are based on 4 adults sharing, then 2 adults would be charged the adult/occupancy supplement).

This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there are less than the maximum numbers of persons in your own party.

Beds in the living area may be of the folding type or sofa beds.


Single Supplement

(This is the same as the Accommodation Supplement mentioned above)

Single travellers are asked to pay more to go towards the difference in price if 2 people were sharing, as the cost of maintaining the room is still similar.

The same principle applies with some large hotel chains, when they sell their rooms at a per room rate.

The single person would automatically pay more than 2 people sharing and therefore potentially sharing the cost.

Only a limited number of rooms are released for sole occupancy and it is recommended to book early if you need a single room.  Only rooms that show occupancy of, for example 1-2, 1-3 or 1-4 people will allow a single person to book the room.

If the occupancy state 2-4 for example, then a single person cannot book this room, as there must be a minimum of 2 people occupying the room.

Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms.

While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room.

The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel, we do not mark up these supplements


Extra Facility Supplement

The supplement is usually for a higher standard of room, whether it be a "deluxe" or "superior" type room, or may be an extra facility such as a Sea View.

During the booking journey you will be offered the ability to choose your room types. You can do this by clicking on the "View available room options" on the "Your Holiday Results" page.


Luggage Allowance Supplement

If you have booked a Thomas Cook Tour Operations holiday, your holiday will have a luggage allowance of 15kg per person, you may contact us to add a further 5kg to your allowance for a charge.

It is not possible to remove extra luggage allowance after you have booked your holiday.

Please contact us immediately if you are not given the option to add or remove this online, you can contact our web support team on 01733 224 808.

Please note: all flight only bookings on and after 4th March have a 20kg allowance, any bookings made prior to this date will remain at a 15kg allowance

In Flight Meals

Depending on your chosen Tour Operator, these are optional and can be removed if not required at the time of booking.

(If booking within 4 days of travel, a compulsory in-flight meal charge will be shown on your final holiday costing).

If you have booked your holiday with in flight meals included and then wish to have them removed please call us on 01733 224 808.

If you have specific dietary requirements such as Gluten free or Vegetarian, please Contact Us or by calling us on 01733 224 808.


Resort Transfers

If booking a Thomas Cook holiday more than 10 weeks from the departure, the cost of the transfers are included within the package an may not be displayed in the cost breakdown (other tour operators may show the transfers within the cost breakdown).

Transfers on late availability holidays (holidays within 10 weeks of departure), are optional depending on tour operator and can be removed if not required at the time of booking..


Late Booking Fee

A Late Booking Fee is a small charge that will apply to all bookings made within 15 days of departure.

The charge will be a minimum of £20 per person.  You will be advised of the applicable fee at the time of booking.