13 September 2017 - 12:05
The evacuation arrangements from the Cayos were made via the Cuban Government and, in very difficult circumstances; our teams did an excellent job in relocating more than 1900 customers from the Cayos to Varadero on Thursday, 8th September.
Fortunately we found rooms for all of our customers so that none were forced to stay in the island’s hurricane shelters. It is true that many customers now in Varadero are in lower-rated hotels compared with the ones they booked in the Cayos, but as you would expect, the sheer volume of holidaymakers there now means that hotel rooms in Varadero are in short supply.
In recognition of the serious disruption customers have suffered to their precious holiday plans, refunds will be offered to customers, depending on when they travelled.