Welcome to Thomas Cook Support

We're here to help

Is Thomas Cook evacuating customers from the affected areas?

09 Sep 2017 - 21:14

Customers have already been evacuated from the Florida Keys and Miami Beach based on local authority advice. On Thursday, 7th September we also evacuated 1,930 of our customers from the Cuban resorts of Cayo Coco, Cayo Guillermo and Cayo Santa Maria to Varadero.

On Saturday 9th September, in Havana, 31 customers were evacuated from two hotels on seafront hotels as a precaution due to the risk of flooding.