The FCO offers advice about travelling abroad. For each country listed, its website gives useful information on subjects including safety and security, local laws and customs, entry requirements, natural disasters, the political situation, health alerts, and crime information. It also tells you what to do if something goes wrong.
At Thomas Cook the safety of our customers is always our first priority. This means that if we’re advised of an issue affecting one of our destinations, we will react immediately. We rely on the information we receive from the FCO as being the most up to date and well informed. If FCO advice changes have a potential impact on one of our destinations, we will inform customers.
If, at any point, the FCO changes its advice to warn against all but essential travel to a country or area within a country where we operate, we will immediately stop all travel, and begin a process of evacuating customers and staff from the affected area or country.
We update this page on a regular basis, including our current booking policies and customer service helpline numbers. We advise all customers to read the latest information on their chosen destination before they travel and, in light of news coverage of incidents in a number of countries to which we operate in recent months, we understand that you might want further information so have included quick links as below:-
If you require additional information or want to check the current advice for a country you can :-
- Check the FCO website and click onto travel advice for the relevant country
- Check in store or call your local store, our agents will be glad to look up the most up to date information
- Call Thomas Cook on 01733 224 536, our agents will be glad to discuss the most up to date information
- Travel agents can call 01733 224 520 for assistance if they cannot access the information on the internet