When you buy an ATOL protected air package or flight on our website from us you will receive a confirmation invoice from the Tour Operator. This invoice is an important document which you must retain. We act as authorised agent for a number of Tour Operators who hold an ATOL license – see the Tour Operators booking conditions for more details and their ATOL number. . Where you buy an ATOL protected air package or flight from Flexibletrips (a trading name of Thomas Cook Retail Ltd) our ATOL number 0020 applies.
When your booking is ATOL protected, In the unlikely event of the ATOL holders insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us the Tour Operator for an advance booking. For further information visit the ATOL website at ATOL .
Where you book a package holiday on our website which does not include a flight, most Tour Operators provide financial protection by way of a bond held by ABTA. Please refer to the Tour Operators booking conditions for details.
No Financial Protection
Please note, If you book arrangements other than a package holiday or flight – such as accommodation only or car hire, the financial protection mentioned above doesn't apply. If this is important we recommend you obtain appropriate travel insurance that provides suitable cover or you book a package holiday.
ABTA - The Travel Association
Thomas Cook Retail Ltd is a member of ABTA with membership number J9375. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ Tel: 020 3117 0500, ABTA.