Welcome to Thomas Cook Support

We're here to help

How do I request special assistance?

If you have any disability, medical need or if you have difficulty moving around you’ll find the information you need for a smooth journey here.

To take full advantage of the free assistance that is available, you need to pre-book no less than 48 hours before your departure. If you advise us within 48 hours we will do our best to arrange assistance where possible.

If you are within 14 days of your departure date, please call our Customer Contact Centre on *0800 1073 409 (check with your service provider for any additional charges) to add your assistance. Outside of 14 days please click the link below.

Click to open our Special Request form


*Lines are open Monday – Friday 08:30 – 19:00, Saturday 08:30 – 18:00 & Sunday 10:00 – 17:00