19 Aug 2019 | 10:50
Our Group Head of Customer Welfare Carol MacKenzie gives her views on travel to Mexico:
In recent months there has been an increase in reports of criminal activity in the areas of Cancun and Playa Del Carmen in Mexico. Though tourists have not been the target, a small number of incidents have occurred in areas outside of hotels where holidaymakers may spend their time.
The Mexican government and local authorities work hard to protect the major tourist destinations, and there is an enhanced police presence at the moment. However, it’s important that holidaymakers take care when outside of their hotels and when visiting local attractions and shopping areas particularly if you are out very late at night. We recommend that you arrange taxis and excursions via our team in resort, your hotel reception or at registered sites like taxi ranks and tourist information centres. The UK government also recommends that you dress down when out and about by not wearing expensive jewellery or watches, which may attract criminals.
We offer advice on our website on how to stay safe on holiday, which you can read here https://support.thomascook.com/Travel-Advice-Safety/Your-Safety-and-Health-Whilst-Abroad/. And when you’re in resort, our Connected Service and rep team are on hand to give advice and help arrange trips and transport with companies that we trust to look after you well.
Mexico’s incredible beaches, warm climate, rich history, vibrant culture and great food mean it attracts more than 300,000 Thomas Cook customers every year. The vast majority have fantastic, entirely trouble-free holidays.
Taking your loved ones anywhere is a serious decision and ultimately of course it’s up to you where you choose to go on holiday. You should always consult FCO travel advice before making your decision. Whichever Thomas Cook holiday you choose, you can always be assured that your safety is our first priority.