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My baggage is lost, damaged or delayed - how do I get help?

Lost items onboard

Landing at Manchester: In that case the procedure is as follows: Customers need to send an email to Lostproperty@mail.com giving the following details: Their full name: Airline that they traveled with: Flight number: Route: Seat number: Description of what item is lost.
Landing at all other airports: Customers need to contact the Lost and Found Property desk at the airport they landed at.


Lost/Delayed  Hold Luggage

Customers need to report it to the Ground Handler at the airport. A member of staff will complete a Property Irregularity Report (PIR) and the customers will be given a letter to advise them of the next steps. They will receive a reference number which can be used to track their lost baggage claim status online at WorldTracer. http://bit.ly/mybag-MT


Damaged Hold Luggage

Customers need to report the damaged baggage to the Ground Handler at the airport. A member of staff will complete a Property Irregularity Report (PIR) and the customers will be given a letter to advise them of the next steps. Within seven days of their baggage being damaged they will need to make a damaged baggage report claim. This can be done at www.dolfi1920.de/de_en/  or email info.uk@dolfi1920.com