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What do I do if my luggage is damaged or missing?

If any baggage should go missing, we'll make every effort to recover the missing item as quickly as possible, as we know how important this is to you. Please inform our handling agent in the arrivals hall if you have lost or damaged baggage. Your baggage will be returned to you as soon as possible, at a time of your convenience.

In the event that you discover any damage to your baggage or its contents, you are required to report the damage to our local representatives within the airport. This must be done before leaving the terminal building. The staff will complete a Property Irregularity Report (PIR) and will be given a letter to advise what happens next.

For any updates on missing/lost baggage (once it has been reported) please contact 0161 850 0371.

Customers must also:

  • Notify their holiday or travel company (if separately insured) particularly if the loss is likely to exceed £250 or includes money, Jewellery, and valuable items such as cameras or video equipment.
  • Notify any other insurer who may be providing cover for valuables (e.g. householder 'all risk' policy and credit card protection).
  • Retain all tickets, baggage tags or receipts to support any claim.

Once missing baggage has been reported to the handling agent at the airport, in the UK or overseas, tracing action will begin immediately. They will also do their best to advise customers when baggage is located and confirm delivery arrangements.

Flying with another Airline?

Please contact your carrier directly.