Welcome to Thomas Cook Support

We're here to help

Do I have to pay for pre-booked seats?

Customers who have not pre-selected their seats will be allocated seats automatically by our check-in system, on the day of departure. We will do our best to allocate seats together, however this is not guaranteed.

If you wish to check-in online you can do so 24 hours before your flight. If you do not wish to pay for seats, your seats can be randomly assigned to you for the full booking, free of charge*. Keep in mind that you can only use this option at the time of the check-in.


Auto-seating with children

Children are required to be seated with an adult from their party. This can be across an aisle, in front or behind. If it has not been possible to seat children with adults prior to travel, please check-in at the airport, where our staff will try to accommodate this. 

*Seats together may be across an aisle or behind each other.

This is for flights operated by Thomas Cook Airlines only.