I can't find my booking reference? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

I can't find my booking reference or flight reference?

Modified on: Wed, 4 Jan, 2023 at 9:53 AM

Your booking reference and flight reference are two different things.

Your booking reference is sent via email after your booking has been confirmed. Please make sure you have checked your spam or junk folder. Sometimes it can take up to 72 hours for you to receive the confirmation email, so don't worry. You will need this reference for logging on to 'My Account' and when your speaking to us.

Your flight reference is needed for anything flight related. You'll need this to check-in or add on any inflight extras.

Your flight reference can be found on your invoice/confirmation. Your flight reference is in the flights section of your Thomas Cook invoice and labelled Airline reference, an example is shown below.

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Airlines can sometimes refer to this as a PNR if you need to talk to them at all.

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I can't find my booking reference or flight reference?

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