Welcome to Thomas Cook Support

We're here to help

I’ve lost my Gift Card, how do I get a replacement?

You are responsible for keeping your gift card safe, and should treat it as if it is cash. Lost or stolen gift cards cannot be replaced unless you have previously registered them.

Please call 0333 003 5784 to report a registered card as lost or stolen. Opening hours are 8am-7pm Monday - Friday, excluding Bank Holidays. If you have registered your card, you can also log in to manage your card from www.thomascook.com/gift-cards or visit your local store. Any loss or theft of a registered gift card must be reported as soon as the loss is discovered. Any funds remaining on the gift card at the point at which we receive notification of the loss/theft will be protected and transferred onto a new gift card. We cannot reimburse any monies that have been deducted from the card prior to receiving notification.