Welcome to Thomas Cook Support

We're here to help

I’ve just returned from my wedding holiday and honeymoon and I received Thomas Cook Gift Cards and eGifts as wedding presents. Can I use them against the wedding holiday and honeymoon I have just had?

Yes, as long as you have returned from your wedding holiday / honeymoon less than 14 days ago. You can go in store to redeem the gift cards against the price that you paid for the wedding holiday and honeymoon. You will receive a refund on the payment method that you used to pay for the booking originally. If you did not tell us that this trip was your honeymoon at the time of booking, we may request to see a recent wedding certificate as proof. Alternatively, why not keep your gift cards to use them towards your next holiday.