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The value of my gift card is not enough to cover the cost of my holiday. What can I do?

In store: you can use your gift card as part or full payment and in conjunction with another payment method such as a debit or credit card or another gift card, paper vouchers or cash, in any Thomas Cook and The Co-operative Travel UK high street store.


Online when making a new booking: the value on the gift card needs to cover the amount due at the point of booking; this might be the deposit or the full amount if the booking is made less than 14 weeks before departure. You can top-up your Gift Card or eGift during your booking to match the amount due, or you can top-up your card at www.thomascook.com/gift-cards. Note that to top-up a Gift card, the debit or credit card used to make the top-up payment, must have a UK billing address. Please note, there is a 2% charge when paying by credit card. There is no charge for debit cards. The maximum charge will be £95 per transaction.