How do I cancel my holiday? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can we help you today?

How do I cancel my holiday?

Modified on: Thu, 26 Jun, 2025 at 3:23 PM

We're sorry you need to cancel your holiday. The easiest and quickest way to cancel your holiday is through our WhatsApp number +447418364367 or via our Chat service. Our agents will be able to let you know the current cancellation charges for your suppliers.

Our Live Chat is available daily from 10am to 6pm Monday to Sunday.

If your booking was made prior to 1st December 2022 our cancellation charge is £25 per booking. For booking made after 30th November the cancellation fee is £75 per booking. These fees are on top of the cancellation fees imposed by your airline and or accommodation supplier.

Remember send us a message via WhatsApp +447418364367 or via our Chat service.

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How do I cancel my holiday?

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