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Solution home
Frequently asked questions
Amendments
4
Can I amend my holiday?
Can I change a name on my booking?
How do I change a Ryanair flight?
Will I be charged if I amend my holiday?
Booking
10
Are transfers included in my holiday?
Can I add on a special request?
Can I get help finding the right holiday?
Can I make a group booking?
How can I get a copy of my documents?
View all 10
Cancellations
4
Do I get a refund if travel restrictions change?
How do I cancel a Ryanair flight?
How do I cancel my holiday?
How much will cancellation charges be?
Contacting us
4
How can I get support?
How do I contact you?
How do I make a complaint when I'm back from holiday?
What if I'm on holiday and need support?
Flights
7
Are in-flight meals included?
Can I remove my baggage after I have booked?
Do I need to check in online for my flight?
How do I add baggage, seats and other extras to my flight?
What baggage is included?
View all 7
Financial protection
2
How and when do I get my ATOL certificate?
Is my holiday financially protected?
General queries
5
Do I need travel insurance?
I have reduced mobility, how do I know if a hotel is suitable?
What is a city tax or a tourist tax?
Will Brexit affect my holiday?
Will there be rep visits to my hotel?
Insurance
11
I have (or have had) a medical condition, will my insurance cover this?
I live with my partner, but we're not married, are we still eligible for a couple or family policy?
I want to take a break for over three weeks, will this be covered under your Annual policy?
Is there anything I won't be covered for?
My child is 18, will they be covered under a family policy?
View all 11
Passport, visas and health
4
How can I find out if it's safe to travel?
How long does my passport need to be valid for?
Where can I find travel advice?
Will my EHIC still work?
Payments
3
How can I pay?
What card types can I use?
When is my balance due date?
Price match
2
How do I qualify for the Price Match Guarantee criteria?
What is your Price Match Guarantee?
Supplier queries
5
Are there different terms and conditions for each supplier?
If there's a significant change, how much notice will I have and what are my options?
What does 'insignificant change' mean?
What's a 'significant change'?
When you talk about 'suppliers', what do you mean?
Supplier terms and conditions
3
How can I find my supplier terms and conditions?
What are the terms and conditions for my airline?
Where are the terms and conditions for my accommodation and extras?
Thomas Cook terms and conditions
4
I'm not a UK or Irish resident. Can I book with you?
What is a multi-contract package?
Where can I find your booking terms and conditions?
Where can I find your privacy policy?