Airline Check-in 15

• Can I check-in at the airport?
• Do I need to check-in online for my flight?
• How do I check-in for my Aer Lingus flight?
• How do I check-in for my British Airways flight?
• How do I check-in for my Corendon flight?

View all 15

Airline Flight Extras 19

• Are in-flight meals included?
• Can I remove my baggage after I have booked?
• Can I remove or change my pre booked seats after I have booked?
• Have I pre booked my seat?
• How do I add baggage and pre book seats with Aer Lingus?

View all 19

Amendments 4

• Can I amend my holiday?
• Can I change a name on my booking?
• How do I change a Ryanair flight?
• Will I be charged if I amend my holiday?

Booking 8

• Can I add on a special request?
• Can I make a group booking?
• How can I get a copy of my documents?
• How do I book with an unborn baby?
• What does 'non-refundable room' mean?

View all 8

Cancellations 4

• Do I get a refund if travel restrictions change?
• How do I cancel a Ryanair flight?
• How do I cancel my holiday?
• How much will cancellation charges be?

Complaints 3

• How can I chase a response to my complaint?
• How do I make a complaint when I'm back from my holiday?
• I'm not happy with the outcome of my complaint?

Contacting us 5

• How can I get support?
• How can I Live Chat with you?
• How do I contact you?
• How do I make a complaint when I'm back from holiday?
• What if I'm on holiday and need support?

Flights 7

• How do I add my passport details to my booking?
• How do I get assistance for my flight?
• What does a 'flexible flight' mean?
• What does a 'non-refundable flight' mean?
• What size bag can I take on my flight?

View all 7

Financial protection 2

• How and when do I get my ATOL certificate?
• Is my holiday financially protected?

General queries 8

• Can I book a holiday without a valid passport?
• I have reduced mobility, how do I know if a hotel is suitable?
• I would like to work for Thomas Cook?
• I’ve had a suspicious email how do I know it’s real?
• What are resort fees?

View all 8

Insurance 13

• Can I add travel insurance to my holiday?
• Do I need travel insurance?
• I have (or have had) a medical condition, will my insurance cover this?
• I live with my partner, but we're not married, are we still eligible for a couple or family policy?
• I want to take a break for over three weeks, will this be covered under your Annual policy?

View all 13

Manage My Booking 2

• How do I manage my booking?
• I can't find my booking reference?

My Account 10

• How can I create a wishlist in My Account?
• How can I share my wishlist in My Account?
• How do I add my booking to My Account?
• How do I create an account for My Account?
• How do I get my tickets?

View all 10

Passport, visas and travel advice 4

• How can I find out if it's safe to travel?
• How long does my passport need to be valid for?
• Where can I find travel advice?
• Will my EHIC still work?

Payments and refunds 14

• Are my card payments secure?
• Can I change the date of my payment?
• Can I pay by bank transfer?
• Can I pay for my holiday in monthly instalments?
• Can I use my Thomas Cook holiday voucher to pay for my holiday?

View all 14

Price match 2

• How do I qualify for the Price Match Guarantee criteria?
• What is your Price Match Guarantee?

Supplier queries 5

• Are there different terms and conditions for each supplier?
• If there's a significant change, how much notice will I have and what are my options?
• What does 'insignificant change' mean?
• What's a 'significant change'?
• When you talk about 'suppliers', what do you mean?

Supplier terms and conditions 2

• How can I find my supplier terms and conditions?
• What are the terms and conditions for my supplier?

Thomas Cook terms and conditions 4

• I'm not a UK or Irish resident. Can I book with you?
• What is a multi-contract package?
• Where can I find your booking terms and conditions?
• Where can I find your privacy policy?

Transfer information 11

• Are transfers included in my holiday?
• How can I add or remove a transfer on my booking?
• How do I find my return pick up time?
• How do I locate my transfer?
• What is a private premium car transfer?

View all 11

Travel Money 3

• Can I buy travel money with Thomas Cook?
• How do I get a travel money card?
• I need help with my Forex Thomas Cook India card?