Complaints

How can I chase a response to my complaint?
If it has been 28 days since you sent in your complaint using our form, please email us using 'reply' on your acknowledgment email from us. You wi...
Wed, 24 Aug, 2022 at 6:01 PM
How do I make a complaint when I'm back from my holiday?
First of all, if you're unhappy about any aspect of your holiday, we're very sorry things haven't been as you expected. We want to be able...
Thu, 25 Aug, 2022 at 10:56 AM
I'm not happy with the outcome of my complaint?
We're sorry you're not happy with our response, we fully investigate your complaint with your supplier.  We are members of ABTA and act in line w...
Thu, 8 Sep, 2022 at 10:58 AM