Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Modified on: Thu, 8 Sep, 2022 at 10:58 AM
We're sorry you're not happy with our response, we fully investigate your complaint with your supplier.
We are members of ABTA and act in line with their code of conduct (this can be found on the ABTA website). If you feel you need further advice about your complaint, you can get this via the ABTA website.
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