How can I chase a response to my complaint? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can I chase a response to my complaint?

Modified on: Wed, 24 Aug, 2022 at 6:01 PM

If it has been 28 days since you sent in your complaint using our form, please email us using 'reply' on your acknowledgment email from us. You will have received this up to 48 hours after you sent your form to us. Using reply on the acknowledgment email will make sure we have all the correct details to enable us to find your case.

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How can I chase a response to my complaint?

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