How do I make a complaint when I'm back from my holiday? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How do I make a complaint when I'm back from my holiday?

Modified on: Thu, 30 Mar, 2023 at 2:01 PM

First of all, if you're unhappy about any aspect of your holiday, we're very sorry things haven't been as you expected. We want to be able to address your complaint as soon as we can, so please complete a form here with as much detail as possible and we will let you know we have the details of your complaint within 48 hours and aim to fully respond within 28 days. We do not accepted complaints via post, so please use the form or we will not be able to address your complaint. Sometimes it can take longer than this for a full response whilst we work with your service providers to provide a full reply, however we will always try and keep you updated along the way.

Click here to complete a form

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How do I make a complaint when I'm back from my holiday?

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