I have (or have had) a medical condition, will my insurance cover this?
Our policies can cover many medical conditions. We offer a simple medical screening process, and this will tell you whether your existing medical condition ...
Mon, 24 Jan, 2022 at 1:34 PM
I live with my partner, but we're not married, are we still eligible for a couple or family policy?
Yes, we can cover you and up to five of your children with a family policy. If it's just the two of you, please select a couple policy.
Mon, 24 Jan, 2022 at 1:38 PM
I want to take a break for over three weeks, will this be covered under your Annual policy?
Yes. Our Annual insurance allows up to 62 days for any one trip if you choose Economy or Premier cover, or up to 92 days if you select First Class cover.
Mon, 24 Jan, 2022 at 1:35 PM
Is there anything I won't be covered for?
There are some exclusions which are detailed fully in the policy wording. Here are some of the main ones: •  There is no cover under any section of the pol...
Mon, 24 Jan, 2022 at 1:41 PM
My child is 18, will they be covered under a family policy?
Our family policies cover your children aged 17 and under. If your child is 18 or over they can purchase a policy in their own name or purchase a group poli...
Mon, 24 Jan, 2022 at 1:38 PM
Should I choose an Annual Multi-Trip Policy?
If you are taking more than one trip a year, an Annual Multi-Trip policy may be more suitable. This covers you for multiple trips within the destination are...
Fri, 21 Jan, 2022 at 11:01 AM
Should I get travel insurance?
If you’re planning on heading abroad, we recommend taking out travel insurance that matches your needs. The right policy may help protect you against unexpe...
Mon, 24 Jan, 2022 at 1:32 PM
Where can I find a copy of my policy document?
If you purchased “Thomas Cook Holiday Insurance” a copy of your wording can be found here: Policy Wording Insurance Product Information Document (IPID) I...
Wed, 16 Mar, 2022 at 3:36 PM
Who do I contact for general sales and enquiries?
Feel free to get in touch with us via email, telephone or by post. We're here to help you. If you have a question about our products or your policy yo...
Wed, 16 Mar, 2022 at 3:41 PM
Who do I contact to discuss or amend my policy?
If you need to discuss or amend your policy: Call: 0330 041 8139 Email:
Wed, 16 Mar, 2022 at 3:41 PM