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Supplier queries

Are there different terms and conditions for each supplier?
Yes, there are, and they apply alongside our own terms and conditions. Please see the supplier terms and conditions FAQs for details of how to find your sup...
Wed, 24 Aug, 2022 at 6:24 PM
If there's a significant change, how much notice will I have and what are my options?
We'll tell you as soon as we're made aware of any changes, but please be aware that this could happen at any point after your holiday's been con...
Wed, 24 Aug, 2022 at 6:25 PM
What does 'insignificant change' mean?
This could affect anything from your flight time (changes of less than 12 hours are classed as insignificant) or aircraft type, right down to your hotel. If...
Wed, 24 Aug, 2022 at 6:25 PM
What's a 'significant change'?
Significant changes are where the supplier has to make a larger change to any service that's already been confirmed. This could have a major impact on y...
Wed, 24 Aug, 2022 at 6:25 PM
When you talk about 'suppliers', what do you mean?
We're an online travel agent, so the holidays we sell are provided by a combination of different suppliers, or service providers, who run everything fro...
Wed, 24 Aug, 2022 at 6:25 PM