Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Modified on: Wed, 28 Feb, 2024 at 10:28 AM
If you need to request a refund on your Ryanair flights, but booked your holiday through an online travel agent (like us!), Ryanair may ask you to provide additional verification for safety and security requirements as they don’t have access to all the necessary details.
The links below have more information on what you need to know, and what details you’ll need to provide:
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