Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Modified on: Thu, 27 Mar, 2025 at 12:35 PM
If you have a voucher since Thomas Cook relaunched in September 2020 then yes but this will need to be done once you have made your booking, please contact us on Live chat or WhatsApp where we can update this for you.
Vouchers given before September 2019
No, I'm afraid not. We're a new business so we don't have access to anything from the old company, you could try the CAA or the liquidators for help. https://www.caa.co.uk
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