Payments and refunds

Are my card payments secure?
Yes, your card payments are secure. Processed by our trusted providers Ingenico and Adyen, two of the world’s leading payments gateways, you can rest knowin...
Wed, 24 Aug, 2022 at 6:21 PM
Can I change the date of my payment?
No, unfortunately when your holiday has been booked the dates cannot be changed. 
Thu, 1 Sep, 2022 at 5:39 PM
Can I pay by bank transfer?
No. We accept all debit and credit cards including American Express if your booking was made on or after 19th November 2024. We will never email or ask you ...
Thu, 27 Mar, 2025 at 12:18 PM
Can I pay for my holiday in monthly instalments?
Yes, you can, this will depend on how far in advance you book your holiday though. At the payment stage of making your booking you'll be given the opti...
Thu, 27 Mar, 2025 at 12:33 PM
Can I use my Thomas Cook holiday voucher to pay for my holiday?
If you have a voucher since Thomas Cook relaunched in September 2020 then yes but this will need to be done once you have made your booking, please contact ...
Thu, 27 Mar, 2025 at 12:35 PM
How can I make a payment?
If you secured your booking with a deposit or have arranged to spread the cost, paying the rest couldn't be easier! Just log into Manage my booking . Fr...
Mon, 24 Mar, 2025 at 4:07 PM
How can I pay when making a booking?
Depending on how soon your holiday is may mean you need to pay in full when you book. If you have more than a month before you're due to travel, you may...
Wed, 21 Sep, 2022 at 10:22 AM
How can I pay? (when MMB is down)
We accept Debit and Credit Cards but not American Express. We would never ask for you to use a BACS payment or for you to send us any money by a wire trans...
Tue, 19 Nov, 2024 at 4:35 AM
How do I pay with Apple Pay?
You can use Apple Pay to pay for your holiday but, only at the time of making the booking and only if you're paying your holidays in full and only if yo...
Fri, 16 Sep, 2022 at 9:17 AM
How do I pay with Google Pay?
You can use Google Pay to pay for your holiday but, only at the time of making the booking, only if you're paying your holidays in full and only if you ...
Fri, 16 Sep, 2022 at 9:17 AM