Payments and refunds

Are my card payments secure?
Yes, your card payments are secure. Processed by our trusted providers Ingenico and Adyen, two of the world’s leading payments gateways, you can rest knowin...
Wed, 24 Aug, 2022 at 6:21 PM
Can I change the date of my payment?
No, unfortunately when your holiday has been booked the dates cannot be changed. 
Thu, 1 Sep, 2022 at 5:39 PM
Can I pay by bank transfer?
No. We accept all debit and credit cards except American Express. We will never email or ask you to pay via bank transfer, if you ever receive a request to ...
Wed, 24 Aug, 2022 at 6:21 PM
Can I pay for my holiday in installments?
Depending on how close you're to your departure date, you may be able to pay a deposit for you holiday and then two further payments, or you may have t...
Thu, 1 Sep, 2022 at 5:40 PM
Can I use my Thomas Cook holiday voucher to pay for my holiday?
No, I'm afraid not. We're a new business so we don't have access to anything from the old company, you could try the CAA or the liquidators f...
Wed, 14 Sep, 2022 at 12:28 PM
How can I make a payment?
If you secured your booking with a deposit or have arranged to spread the cost, paying the rest couldn't be easier! Just log into Manage Booking (you&#...
Wed, 14 Sep, 2022 at 12:29 PM
How can I pay when making a booking?
Depending on how soon your holiday is may mean you need to pay in full when you book. If you have more than a month before you're due to travel, you ma...
Wed, 21 Sep, 2022 at 10:22 AM
How do I pay with Apple Pay?
You can use Apple Pay to pay for your holiday but, only at the time of making the booking and only if you're paying your holidays in full and only if y...
Fri, 16 Sep, 2022 at 9:17 AM
How do I pay with Google Pay?
You can use Google Pay to pay for your holiday but, only at the time of making the booking, only if you're paying your holidays in full and only if you...
Fri, 16 Sep, 2022 at 9:17 AM
What card types can I use?
We accept both debit and credit cards, although we're unable to accept American Express. If you're concerned that we might not accept cards from y...
Wed, 24 Aug, 2022 at 6:23 PM