Payments and refunds

What happens if my automatic payment fails?
It's rare for this to happen but if it does, we'll send an email out the day after your payment was due to ask you to pay through Manage My Booking....
Thu, 1 Sep, 2022 at 5:41 PM
When can I expect my refund?
If you are due a refund from Thomas Cook please allow 14 days. Please do not contact us to chase your refund if 14 days has not passed since it was confirme...
Fri, 16 Feb, 2024 at 11:27 AM
When is my balance due date?
Your final balance payment is usually due 25 days before you are due to travel, so if you book last-minute you'll need to pay the full amount. But don&#...
Wed, 21 Sep, 2022 at 10:21 AM
Which card will be refunded?
To help prevent fraud we ensure refunds are returned to the same bank account that was originally debited and not an account that does not belong to the ori...
Wed, 14 Sep, 2022 at 12:33 PM