What happens if my automatic payment fails? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can we help you today?

What happens if my automatic payment fails?

Modified on: Tue, 1 Apr, 2025 at 2:38 PM

Bookings before 19th November 2024

It's rare for this to happen but if it does, we'll send an email out the day after your payment was due to ask you to pay through my account.

If you don't want to wait for the email you can pop on Manage My Booking and make the payment. You can be assured we won't take the payment twice.

If you're paying a failed payment with a different card from the one you booked your holiday with the system will update any future automatic payments to this card.

My Account

Bookings after 19th November 2024

We will continue to try to take the payment for up to 15 days after the payment due date.

Did you find it helpful? Yes No

How can we help you today?

What happens if my automatic payment fails?

Related Articles