What if I'm on holiday and need support? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can we help you today?

What if I'm on holiday and need support?

Modified on: Tue, 19 Nov, 2024 at 4:34 AM

If the issue is something regarding your hotel, please try the reception desk first who will do their best to resolve any problems you may encounter. However, if they fail to rectify the problem, or you need to speak with us about a different issue, please don't hesitate to contact us by sending a WhatsApp message to +447418364367 24/7 (we can't receive call through WhatsApp) or if you need to call, our On-Holiday Support line is +442038466793 this number is available for emergencies at any time of the day, 7 days a week.

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What if I'm on holiday and need support?

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