Are transfers included in my holiday?
No, we've kept things flexible so you can either add transfers or car hire when you book, or arrange your own transport.
Tue, 7 Dec, 2021 at 1:38 PM
Can I add on a special request?
Yes, we can help you with that. We're able to pass special requests on to your accommodation, but please bear in mind that we can't guarantee them...
Mon, 14 Feb, 2022 at 11:48 AM
Can I get help finding the right holiday?
Simply tell us what you're looking for using our contact us form and our friendly travel advisors will find some great ideas to suit you and your budge...
Mon, 14 Feb, 2022 at 11:51 AM
Can I make a group booking?
Yes, you can - we can take bookings for up to 9 people. If your group is larger than that and you decide to make multiple bookings for the same trip (for ex...
Tue, 7 Dec, 2021 at 1:38 PM
How can I get a copy of my documents?
All you have to do is log into Manage Booking using your details and request a duplicate copy of your documents. This will then be emailed to you. If you fi...
Mon, 14 Feb, 2022 at 4:16 PM
How do I log into Manage My Booking?
Here's the link to Manage your booking online. From there, type in your Thomas Cook reference number and the name of the lead passenger, and you'l...
Mon, 14 Feb, 2022 at 11:54 AM
What does 'non-refundable room' mean?
Often available at reduced rates, non-refundable rooms are a great option if you're looking to keep the price down. You just need to be able to pay for...
Tue, 7 Dec, 2021 at 1:39 PM
What if I don't receive a reference number?
First of all, if you haven't received your reference number straight away, don't panic! Depending on what you've booked, there can often be a...
Mon, 14 Feb, 2022 at 11:55 AM
What's the minimum age to book a holiday?
For most destinations, you must be 18 years or older to book a holiday. There are some exceptions, though, so you'll need to check. For example, you ne...
Tue, 7 Dec, 2021 at 1:39 PM
When is my booking confirmed?
We'll usually be able to confirm your booking online immediately and you'll receive a reference. Please check the email address you provided when ...
Mon, 14 Feb, 2022 at 11:56 AM