What if I don't receive a reference number? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

What if I don't receive a reference number?

Modified on: Wed, 13 Mar, 2024 at 10:46 AM

First of all, if you haven't received your reference number straight away, don't panic! Depending on what you've booked, there can often be a delay. So, just leave it with us and you should receive a confirmation within 72 hours. It's very rare that we can't confirm a booking, but if this happens we'll give you a call to discuss different options.

If your flights have been booked with Ryanair, on occasion, your flight confirmation can take a little longer to land in your inbox. We check all bookings with them and aim to get your flight confirmed and emailed over to you within 5 working days.

In the unlikely event that you haven’t heard from us after this time, please feel free to get in touch with one of our Travel Buddies via Live Chat or drop us a message on WhatsApp on +447723475678

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What if I don't receive a reference number?

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