First of all, if you haven't received your reference number straight away, don't panic! Depending on what you've booked, there can often be a delay. So, just leave it with us and you should receive a confirmation within 72 hours. It's very rare that we can't confirm a booking, but if this happens we'll give you a call to discuss different options. If you want to chat to us please reach out on live chat and we'll be happy to help.