Some airlines would prefer you to book directly with them. Rest assured your booking is valid and our processes are compliant with safety and security protocols. Although some airlines may ask you to verify your identity online to make sure they have your correct contact details. There may be a nominal cost for this.

At Thomas Cook we operate as an Online Travel Agent; the travel industry may refer to us as an OTA. This means we package together our holiday bookings as a disclosed agent, including for flights, accommodation, transfers, and excursions, for destinations all over the world, allowing you to benefit from low deposits or monthly instalment plans and you have 24/7 support with us while you are on holiday for peace of mind.

We are ABTA members, and our flight-inclusive holidays are ATOL protected.

We will update you on any flight changes and terminal changes by SMS/email to your nominated mobile number and e-mail address. Unless your flight is booked with Ryanair, then they will be in touch with you directly, Refunds will also be processed in accordance with our Booking Terms and Conditions and applicable regulations. Should you have any queries or concerns, please reach out on WhatApp on +447723475678 or via our chat function.