General queries

Do I need travel insurance?
We always recommend that you take out adequate travel insurance for any holiday. This can cover you and your party against the cost of cancellation and assi...
Wed, 8 Dec, 2021 at 5:13 PM
I have reduced mobility, how do I know if a hotel is suitable?
If you would like us to, we can check with our suppliers to find out whether a hotel is suitable for you - just let us know what you need. However, we do re...
Wed, 8 Dec, 2021 at 5:13 PM
What is a city tax or a tourist tax?
This is a small fee imposed by some countries and cities, which is used to finance and maintain local facilities. The amount will vary depending on where yo...
Wed, 8 Dec, 2021 at 5:14 PM
Will Brexit affect my holiday?
It's possible that some of our services will be affected as a result of the UK leaving the European Union. This could potentially impact a number of di...
Wed, 8 Dec, 2021 at 5:14 PM
Will there be rep visits to my hotel?
No, we don't have Thomas Cook reps now. This is because the new Thomas Cook is an online travel agent rather than a tour operator. If you need help dur...
Wed, 8 Dec, 2021 at 5:14 PM