General queries

An airline has suggested that my booking with Thomas Cook is unauthorised?
Some airlines would prefer you to book directly with them. Rest assured your booking is valid and our processes are compliant with safety and security proto...
Mon, 6 Mar, 2023 at 4:26 PM
Can I book a holiday without a valid passport?
Yes, you can. Please be aware, if there's a chance your passport may not arrive before you're due to travel you'll be responsible to pay any can...
Wed, 24 Aug, 2022 at 6:07 PM
I have reduced mobility, how do I know if a hotel is suitable?
If you would like us to, we can check with our suppliers to find out whether a hotel is suitable for you - just let us know what you need. However, we do re...
Wed, 4 Oct, 2023 at 10:50 AM
I would like to work for Thomas Cook?
That's great news, please drop us a email with why you’d love to work with us at
Wed, 26 Oct, 2022 at 9:27 AM
I’ve had a suspicious email how do I know it’s real?
If you have any concerns about an email you’ve received, speak to one of our agents via Chat on our contact us page and they will be able to help.
Thu, 15 Feb, 2024 at 4:09 PM
What are resort fees?
Resort fees, hotel fees and tourist taxes if applicable are not included in the price shown of your holiday. These will be payable by you directly to the ho...
Fri, 16 Dec, 2022 at 3:41 PM
What is a Tourist and city taxes?
This is a small fee imposed by some countries and cities, which is used to finance and maintain local facilities. The amount will vary depending on where yo...
Fri, 16 Dec, 2022 at 3:27 PM
Will Brexit affect my holiday?
It's possible that some of our services will be affected as a result of the UK leaving the European Union. This could potentially impact a number of dif...
Wed, 24 Aug, 2022 at 6:09 PM
Will there be rep visits to my hotel?
No, we don't have Thomas Cook reps now. This is because the new Thomas Cook is an online travel agent rather than a tour operator. If you need help duri...
Wed, 24 Aug, 2022 at 6:09 PM