I have reduced mobility, how do I know if a hotel is suitable? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

I have reduced mobility, how do I know if a hotel is suitable?

Modified on: Wed, 4 Oct, 2023 at 10:50 AM

If you would like us to, we can check with our suppliers to find out whether a hotel is suitable for you - just let us know what you need. However, we do recommend that you contact them yourself so you can be confident that it's the right hotel for you.

If you’d like help making your booking, just give our travel buddies a bell on 02080 163295. We’re taking calls Monday to Saturday, 10am to 5pm. If you can’t phone us, or need help outside these times, fill in this form and we’ll be in touch asap (usually within 48 hours).

Just so you know, the questions on the form will be enough to get the conversation started. Then we’ll ask for lots more details about your needs when we contact you, so we can make sure you have the fantastic holiday you’re dreaming of!

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I have reduced mobility, how do I know if a hotel is suitable?

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