Some airlines would prefer you to book directly with them. Rest assured your booking is valid and our processes are compliant with safety and security proto...

You can add your advanced passenger information (API) when you check-in online. This is where you enter in your passport number, DOB, passport issue and exp...

Most assistance will need to be added directly with your airline, but we have some additional information to help you below. At the bottom you'll find s...

Firstly, thank you for booking your next getaway with us! It won't be long until you are stepping off the plane and into the sun ☀️  To access your ...

We're sorry you holiday has been affected by a delay. Let’s get you to the right place to make a claim as the claim will be dealt with by your airline. ...

If your flight is 'flexible', this will be highlighted in your booking confirmation. This means you'll be able to amend your flight up to 80 day...

Most airlines have a policy that flights are non-refundable, which means they won't cover the cost should you need to cancel. If travel guidance changes...

Whether it’s the size of your cabin bag or hold suitcase, all airlines differ. You'll need to check with the airline you're travelling with for the ...

Your flight reference can be found on your invoice/confirmation. This is not your Thomas Cook booking reference. Your flight reference is in the flights sec...

Its always best to check your terminal on the day or departure as there may be a last minute operational changes on the day. To help you we have added some...