How can I get support? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can I get support?

Modified on: Wed, 13 Mar, 2024 at 10:48 AM

Should you need some support, or help with an existing booking, you can contact our travel advisors with a message on our customer service WhatsApp number +447723475678 or for our Chat service.

If you need help making a new booking please pick up the phone, give us a call on 020 8016 3295.

Our WhatsApp and Live Chat is open from 10am to 5pm Monday to Saturday

Our new booking phone line is open from 10am to 5pm Monday to Saturday

If you are on holiday right now and need support you can contact us 24/7 by phoning 020 8016 3297 or using WhatsApp with a message only to 07360 543297.

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