Freebird doesn't currently offer online check-in. Those flying with Freebird will need to check in at the airport 3 hours before departure (free of charge).

Before you get started make sure you have the following handy;

  • Your flight reference found on your invoice/confirmation - this is not your Thomas Cook booking reference and can be found on the ‘flights’ section of your Thomas Cook invoice labelled ‘airline reference’. If you're having trouble using your airline reference on your airline’s website, please check you’re using the right letters and numbers as the letters ‘I, O and Z’ can look like the numbers ‘1, 0 and 2’. The reference is a random selection of numbers and letters in any order and could also be made up of just letters.

Adding extras

Go to the Freebird Website

  • Scroll down until you see the ‘Enrich Your Flight’ section
  • Log in using your airline reference (as shown above) and surname 
  • Once you’re logged in you can pre-book extras like seats, meals and luggage, which you will pay for on the Freebird website