You’ll find the link to the Virgin Atlantic website below, but you may want to read our check-in guide first.

Before you get started make sure you have the following handy;

  • Your flight reference found on your invoice/confirmation - this is not your Thomas Cook booking reference and can be found on the ‘flights’ section of your Thomas Cook invoice labelled ‘airline reference’. If you're having trouble using your airline reference on your airline’s website, please check you’re using the right letters and numbers as the letters ‘I, O and Z’ can look like the numbers ‘1, 0 and 2’. The reference is a random selection of numbers and letters in any order and could also be made up of just letters.


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  • Your passport details -  you can check in online from 24 hours to 90 mins before departure. Don’t forget to check in for your return flight too. 

Check in

  • Go to the Virgin Atlantic website using the link below and make sure you select ‘Booking reference’ in the ‘search by’ box
    Graphical user interface, website

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  • Enter your details - your ‘Booking reference’ is your ‘Airline reference’ (as shown above) and your departure airport
  • Click on ‘Start check in’
  • Add your passport details 
  • Add any flight extras (you’ll pay for these on the airline’s website) 
  • Print your boarding card