Where can I find a copy of my policy document? : Thomas Cook

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

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Where can I find a copy of my policy document?

Modified on: Mon, 12 Feb, 2024 at 2:38 PM

If you purchased “Thomas Cook Holiday Insurance” a copy of your wording can be found here:

For policies purchased on or after 1st September:

Policy Wording

Insurance Product Information Document (IPID)

If you’ve purchased Economy, Premier or First Class Travel Insurance products, copies of your documents can be found here:

Policy Wording

Economy Insurance Product Information Document (IPID)

Premier Insurance Product Information Document (IPID)

First Class Insurance Product Information Document (IPID)

If you purchased your policy prior to 1st September 2023 and require a copy of your Policy Wording or IPID please email us at travel.sales@thomascookcover.com

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Where can I find a copy of my policy document?

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